SlntCobra1 wrote:Here's the chat log. I hope.
Interesting chat - the technicians at Dell are generally pleasant, but as you encountered, sometimes they question the fact of "failure vs. abuse". That's always one thing I do when I talk to them - I present the problem in such a way that they usually don't question the repair. I had one client who had a Vostro Slim Line that was just under a year old - and one day, while he was using it, the local power company shorted out the line down his block. It created a surge followed by a blackout, and affected dozens of homes on his street. His PC, which only had a cheap "surge suppressor", took it in the shorts, wiping out the power supply and the mobo - to the extent he even smelled something burning and unplugged it completely. When I called Dell to schedule a repair, they asked me about the failure symptoms. I told them that the power supply and mobo were blown. Nothing would spin up, and prior to this, there were sparks and the smell of something burning emanating from the PC. I said that I was afraid to power it up because it might present a fire hazard. Within ten minutes, along with multiple apologies, they set up my client to get a brand new box. They didn't make his model anymore (he bought it at the end of that model's cycle) so they upgraded him to bigger and better. They never asked me if there were any external causes of this power failure - and I didn't mention it (Don't ask, don't tell).
I also think that since they were talking to a woman - acting all sweet and polite, but intelligent - they would tend to believe me more, as a matter of respect. 
Fools! This is why the Dark Queen of all that is not Linux uses Dell - they are everywhere, and their minions are so easy to subjugate! Mwuhahahahaha!!!! 
Anyways, good luck with that repair - just keep an eye on them and document anything that they screw up. Hopefully, it'll all go well. But, then again, knowing your luck and Murphy's law....well....let's just hope for the best, against the odds!
Posted: Wed Jun 23, 2010 2:06 pm
